Skill competition, who will compete with each other! Recently, “Excellent Skills, One Hundred Satisfaction” – the 14th Chery Service Skills Competition officially kicked off. This is a national military training, and nearly a thousand service stations across the country will carry out service skills learning for all employees; this is also a contest between elites and elites. !
All staff training and competition, theory test and practice
Front-line service personnel are the first window for consumers to contact Chery’s services. Behind the service skills competition is the direct competition of “soft power” among elite players.
In order to test and improve the overall service level of front-line after-sales personnel more effectively, the 14th Chery Service Skills Competition divided the schedule into three stages: preliminary competition, theater competition, and national finals. Nearly 5,000 people participated in the competition in the preliminary competition , using competition as a substitute for training and competition as a substitute for learning. The content of the competition is composed of theoretical test + practical assessment, and a comprehensive assessment has been carried out for the contestants in many aspects such as “standard service process, mechanical and electrical maintenance skills, daily operation management and improvement”. .
After 13 years of precipitation, only for better service
As a competitive feast that gathers the best skills and sincere service, from 2002 to 2018, the event has gone through 13 sessions of accumulation and precipitation, and a total of 931 technical elites have participated in the final competition, setting a technical service benchmark for service personnel, Encourage service personnel to improve technical skills and improve service levels.
The first service skills competition in 2002
In the 2006 service skills competition, the service consultant position was added to the competition
In the 2016 service skills competition, the post of service director joined the competition
In 2016 and 2018, the flames of war were ignited globally. Elites from domestic and international teams competed on the same stage, presenting the highest level of Chery’s service to global consumers.
The continuous holding of Chery’s service skills competition not only provides an opportunity for Chery’s global service personnel to learn and improve each other, but also deeply interprets the service concept of “Chery serves you with heart”. Driven by this event, Chery has made considerable progress in technical exchange and improvement of talent service level, and has won the unanimous recognition of the industry and consumers in the field of after-sales service, and has won the highest honor in China’s auto service industry for eight consecutive years “Golden Wrench Award for Service”.
The flames of war are ignited again, who will win in the end?
Today, the 14th Service Skills Competition has started. In the six major regions of the country, the front-line after-sales service personnel of nearly a thousand dealers have carried out the in-station selection competition with enthusiasm, and set foot on the “battlefield” with a new look. Let us all look forward to who will get the peak honor of Chery’s service. Chery We will always be on the road of serving with heart, with a heart full of gratitude, constantly improving self-cultivation, and serving with heart is only for you!